We want every order from Rowdy to bring you only positive emotions. If a product does not meet your expectations, you may request a return in accordance with the applicable laws of Ukraine.
Returns Within 14 Days
You may return a product of proper quality within 14 calendar days of receiving it, provided that:
- the product has not been used;
- its original appearance has been preserved;
- all tags, packaging, and accessories are intact;
- proof of purchase is available.
Refunds
Once we receive and inspect the returned item, a refund will be issued to your bank account.
Please note that refunds may take up to 30 calendar days from the date the returned product is received at our warehouse.
Product Exchange
If the size does not fit or you would like to exchange the product for another item, please contact us before sending it back. We will help you find the most convenient solution.
Manufacturing Defects or Damaged Items
If you receive a product with a manufacturing defect or notice any damage, please contact us as soon as possible.
To help us process your request quickly, please provide:
- your order number;
- photos of the product;
- a brief description of the issue.
After reviewing your request, we will offer a replacement or a refund in accordance with applicable consumer protection laws.
Return Shipping Costs
For returns of products in proper condition, the cost of return shipping is the responsibility of the customer.
Non-Returnable Items
The following items cannot be returned if they were made or modified specifically for the customer:
- custom sizes;
- personalized specifications;
- customized products;
- any other items manufactured specifically for an individual order.
How to Request a Return
- Contact us using the details provided on our website.
- Provide your order number and the reason for the return.
- Follow the return instructions provided by our team.
- Once the product has been received and inspected, we will process the refund or exchange.